Downloading Documents from the Knowledge Base

Coordinators,

I've learned that some people have had problems downloading documents from the Knowledge Base.  When you click on a link to a document, the Knowledge Base will actually open up a preview of the document for you to view.  To download the document to edit/print it, you need to click the download arrow located in the top right of the preview screen:

If using Internet Explorer, a notice will appear at the bottom of the screen, and you will need to confirm the download.  You can click "Open" to have the file open up in the proper program, or you can click "Save" if you want to save the file to your computer.

After opening certain downloaded documents (most likely MS Word and MS Excel documents), you may see a warning at the top of the screen.  You will need to click the "Enable Editing" button to use the document:

I've updated the Navigating the Knowledge Base section to clarify how to download documents.

Chris